During this time of year there is a high volume of calls and HelpDesk staff are responsible for tasks other than answering the HelpDesk. If you are not able to reach someone on the HelpDesk, submit a TSR or email firstname.lastname@example.org. Please be detailed with the information in the ticket or email.
There are known issues that we are working to resolve. These include:
- PowerSchool Access – We had a Clever Sync issue that we think will be resolved tomorrow. Also, class rosters will not show until students are scheduled in eSchool.
- TAC Roster Generation – Teachers are seeing an error message when they try to run the roster report in TAC. We are currently investigating this issue. This issue has been corrected.
- Categories are missing in TAC – We are aware of this. Category assignment to courses will occur en masse tomorrow morning. Teachers that do not have categories in courses in TAC AFTER 2:00 P.M. on August 31, 2017 should email email@example.com. Indicate the course and section where the categories are missing.