HelpDesk Coverage and Division Issues

During this time of year there is a high volume of calls and HelpDesk staff are responsible for tasks other than answering the HelpDesk. If you are not able to reach someone on the HelpDesk, submit a TSR or email helpdesk@spsk12.net. Please be detailed with the information in the ticket or email.

 

There are known issues that we are working to resolve. These include:

  • PowerSchool Access – We had a Clever Sync issue that we think will be resolved tomorrow. Also, class rosters will not show until students are scheduled in eSchool.
  • TAC Roster Generation – Teachers are seeing an error message when they try to run the roster report in TAC. We are currently investigating this issue. This issue has been corrected.
  • Categories are missing in TAC – We are aware of this. Category assignment to courses will occur en masse tomorrow morning. Teachers that do not have categories in courses in TAC AFTER 2:00 P.M. on August 31, 2017 should email helpdesk@spsk12.net.  Indicate the course and section where the categories are missing.
css.php