Apr 28

The Doctor Will See You Now…On Your Computer, Smart Phone or Tablet

LiveHealth Online gives you quick, easy access to a doctor 24/7!
Starting the week of May 1st, Anthem members will get a series of campaign communications from Anthem about LiveHealth Online.  Members who sign up for LiveHealth Online during the campaign get a chance to win the grand prize, a $500 Amazon gift card.  Ten runners-up will win a $25 Amazon gift card.Anthem wants to teach members about the value online visits using LiveHealth Online can give them, and encourage them to sign up for it.What is LiveHealth Online?

Using LiveHealth Online, your employees can have a video visit with a board-certified doctor 24 hours a day, seven days a week, 365 days a year on their smartphone, tablet or computer. It’s quick and easy to use — they just have to sign up to create a LiveHealth Online account.

Click here for more information.

After signing up, they can:

  • Get access to a board-certified doctor 24/7: When their own doctor isn’t available, they can use LiveHealth Online to get care for colds, flu, sore throats and more! Doctors can give a diagnosis and send prescriptions to the member’s pharmacy of choice, if needed.Doctors using LiveHealth Online typically charge $49 or less per visit, depending on the health plan.
  • Visit with a licensed therapist: If members are anxious or having a tough time coping, they can use LiveHealth Online to talk with a therapist from the comfort and privacy of home. In most cases, they can make an appointment and see a therapist in four days or less.  Appointments are available seven days a week and cost the same as an in-person office visit.

How does LiveHealth Online work?
Getting started is easy. Members just go to livehealthonline.com or download the Android or iOs app to sign up and set up a profile. After they create an account, members can use LiveHealth Online to have a video visit with a doctor or therapist of their choice. To see a doctor, they select LiveHealth Online Medical to view the doctors they can visit with. After they select a doctor, they’ll need to give a reason for their visit and a summary of their health history. Then they’ll need to choose a pharmacy to use, if a prescription is needed. Next they’ll be asked to enter their health plan and credit card information, if there is a cost for the visit. Then they’ll be placed in a virtual waiting room until the doctor is ready to meet with them – the average wait time is about 10 minutes or less.

For a therapy visit, they select LiveHealth Online Psychology to choose the licensed therapist or psychologist they want to meet with. Then they schedule an appointment by calling 1-844-784-8409 between 7 a.m. and 11 p.m. Or they can schedule online by selecting the appointment tab. In most cases, they can make an appointment and see a therapist in four days or less.2

Is LiveHealth Online a covered benefit?
For members in participating health plans, online visits using LiveHealth Online are a covered benefit. Doctors using LiveHealth Online typically charge $49 or less per visit, depending on the health plan. And online therapy visits usually cost the same as an in-person therapy office visit.

Can non-members use LiveHealth Online?
Yes, LiveHealth Online is available to anyone. So your employees, family and friends who aren’t members can use it, too, by paying the full cost of the visit.

When can members see a doctor or therapist using LiveHealth Online?
Doctors are available 24 hours a day, 365 days a year. Therapists are available by appointment seven days a week, and members can schedule appointments online or by calling 1-844-784-8409 between 7 a.m. and 11 p.m.

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